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Wheelzy Refund and Cancellation Policy

Wheelzy > Wheelzy Refund and Cancellation Policy

1. CANCELLATION POLICY

Cancellation requests from customers must be placed within 24 hours from the time of payment / transaction. No request for cancellation will be entertained on the day of service.

Wheelzy has the right to cancel the booking in the following scenarios

  1. if the customer is not found at the address stated by customer while booking 
  2. if the customer’s car is not available at the premises. 
  3. Both (a) and (b)
  4. If power and water is not provided at customer’s premise for power wash
  5. If water is not provided at customer’s premise for hand wash
  6. If power is not provided at customer’s premise for Power Interior Cleaning 
  7. If any complaint arises while washing cars from the association of the premise or other people staying within the association

For the wrong address, no refund will be given to the customer. For unavailability of the car at the premise, Wheelzy might reschedule the booking based on availability of the time slot within the next 30 days.

2. REFUND POLICY

Once the cancellation request has been placed, Wheelzy will verify the details and initiate the proceedings for issuing a refund. Please note that no refund will be issued to the customer if cancellation is done on the day of service. The customer should provide Wheelzy banking details and collect the refund amount by showing an identity proof and proof of transaction. Refunds will be initiated by cheque or online once approved within 5 to 7 business days. Cash refunds will not be entertained. For further assistance the customer may contact wheelzy.care@gmail.com.