DAILY CLEANING TERMS AND CONDITIONS
Please take time to read these Terms and Conditions carefully intended for the Wheelzy users. The terms and Conditions of this business must be strictly followed accordingly to maintain good service and comfortable access. if you have disagreement within these terms and conditions then you may not use our services.
Use of Contents:
All the contents appearing on the website or app, except as otherwise noted, are properties either owned, or used under license by the business and its associate entities featured on this website or app. The use of any of this content on this website is illegal. Without the written consent of the organization, none of the content can be used by any party in any form for any purpose personal or Commercial.
Security Rules:
Users are not allowed to do the following:
Accessing prohibited, illegal or inappropriate internet pages or servers related to the website
Breaching or any attempt of breach to the security or authentication measures of the server without proper authorization Interfering with service or the connection of the server. Sending unsolicited electronic mails, including promotions and/or advertising of products or services.
Any means of violation to these policies may result in liability and serious crimes. The business has the right to investigate any means of violation stated above, and cooperate with the law enforcement and authorities in prosecuting users who are involved in such violations.
General Rules:
User are not allowed to use the website for any illegal crimes or any means of illegal actions. This website is protected by the law of fair use only and license from the government. Users must read and abide the terms and conditions listed. Any means of breaking the rules must be dishonourably blocked by the website and is therefore enabling the administration to conduct any investigation needed regarding the user’s identity.
Indemnity:
The User shall agree to indemnity and hold harmless without any objection from the website, the Company, its employees and the Administration from and against any claims, security or protection against a loss of financial burden, any actions, demands losses, damages, liabilities and whatsoever arising from or resulting from their use of www.wheelzy.in.
Liability:
User agrees that neither www.wheelzy.in nor its group companies, employees and the administration shall be liable for Any direct and indirect damages resulting from the use or the inability to use services for cost of procurement of substitute goods and services. The website nor the company is not liable for any problem resulting from any goods, data, Information services purchased and obtained messages received or transactions entered into through the service resulting from unauthorized access and alteration of user’s transmissions of data and arising from any other matter relating to the service, including but not limited to, damages for loss of profits use of data and other intangible, even if wheelzy.in has been advised of the possibility of such damages. User further agrees that wheelzy.in shall not be liable for any damages arising from interruption, suspension or/and termination of service, including but not limited to direct or indirect incidental, whether such interruption or/and suspension or/and termination was justified or not, negligent or intentional, inadvertent or advertent User agrees that WHEELZY shall not be responsible or liable to the user or anyone for the statements or conduct of any third party service. As a whole: the company in not responsible for any of the following stated above.
Disclaimer of consequential damages:
In no event shall any company or any parties, organizations or entities associated with the corporate brand name use mentioned at this Website be liable for any damages whatsoever (including without limitations, incidental and consequential damages lost profits, or damage to computer hardware or loss of data information or business interruption) resulting from the use or inability to use the Website and the Website material, whether based on warranty, contract, or any other legal theory and whether or not such organization or entities were advised of the possibility of such damages.
Subscriptions of Services:
All the website services related to Wheelzy are billed on one time or a subscription basis Any means of access to the website legally is then billed accordingly in a secure and professional manner.
Links to Other Websites
Some of the links shown in the Wheelzy websites are not owned or controlled by Wheelzy wash services. They have no control over and assume no responsibility for the content privacy policies or practices of any third-party web sites of services You further acknowledge and agree that Wheelzy Service shall not be responsible or liable, directly or indirectly for any damages or loss caused or alleged to be caused in connection with use or reliance on any such services available on through any such web sites or services.
Changes:
Wheelzy has the right to change these terms and conditions and pricing anytime when it is needed by the website and the company itself for security and assurance purposes. Expect any random changes that will apply anytime on these terms and conditions.
Contact Us:
Any disagreement, problem or clarifications regarding the Terms and Conditions of the Company Wheelzy do not hesitate to reach out and contact us at 08069458000.
Wheelzy Washing Services Terms & Condition Schedules of time and location and vehicle are to be followed.
If you book at a particular time and at a particular location, services will be provided precisely as follows but if you wish to change schedule and location due to some issue please feel free to contact the company for adjustments and reschedule the service but if you wish to do the washing service randomly in more than one premise, you must pay the additional premise cost along with the monthly vehicle cleaning charges. The particular vehicle with the same number plate (against which booking has been confirmed) which is intended to be cleaned and checked must be present when the representative arrives at the area, any other vehicle which is not included in the booking will not be given service at any means.
The daily cleaning package is residential society specific. Daily Cleaning Package services will not be provided anywhere outside the particular society even if it is within our serviceable area.
Cancellation and wait time:
Wheelzy representatives will wait for 15 minutes from scheduled service time at your premise for the availability of the vehicle After 15 mins of waiting in case of non-availability of vehicle the representative will move away from your premise. In such cases the service will not be provided on that day. Cancellation or adjustments of schedules is only applicable the day before the service day. On the service day no cancellation or service adjustments will be entertained.
If service is canceled in the middle of a bill cycle, then customer has to pay for the full bill cycle.
Your privacy and security is a must to us:
You shall not handover the garage or vehicle keys to any Wheelzy representative for any reason.If the key or any property or the vehicle is damaged due to handing over the key or allowing to park the vehicle to the Wheelzy representative the company (Wheelzy) will not take any responsibility in such cases. Be responsible.
Booking schedule and locations must be precise and with details:
Your vehicle shall be parked in the specified slot, zone, area or property as stated during the booking confirmation so that the Wheelzy representative can easily locate the vehicle and start the service. There must be enough space for a person around the vehicle to perform the vehicle cleaning operation. If the space is not reachable, the representative will only clean the areas that are within his reach. Customer must ensure that the parking gate is not locked when the Wheelzy representative reaches the premises. Any additional points of the premises like dogs, high voltage cables, construction must be reported to the Wheelzy representaive. Any accidents due to failure of disclosing the additional points will draw penalties towards the customer.
Company fails to come on the Scheduled day:
If Wheelzy is unable to provide the service at any scheduled day due to the fault of Wheelzy or its representatives, it will be rescheduled to another time on the same day or another day as per the schedule within the bill cycle or the next bill cycle will be adjusted whichever suits the situation or services.
Company could not provide service due to other issues:
If the company could not provide the service due to any other reason which is not company’s fault or not under control of the company directly or indirectly for eg car not present in the designated parking zone, someone else cleaned the vehicle, in such cases the service schedule will not be adjusted and this will be counted within the billing cycle.
Any questions and clarifications with the service:
For any complaints or queries you must contact 08069458000 and register the complaint or query. Or reach out to the website contact information.
The company provide our own product to use:
The company will not use any customer’s own products. The company will not take any responsibility if there is any damage caused for using those A ‘One Time’ charge will be levied if the customer uses his own product separately or forces the representative to use his/her own product for vehicle wash.
Point of Contact
Customer must not contact the service representatives for any queries or concerns related to wash or services. Any concerns must be directly put forward to the company via call, whatsapp, emails. If customer approaches the service representatives for service directly, in that case Wheelzy will not take any responsibilities of loss or damage of properties of the customer. Customer must not approach the service representatives for any personal jobs or services.
Any inconvenience with the service representatives must be immediately brought in front of the company. Customer must not misbehave with the service representatives.
Payment Methods and Agreement:
No extra service charge is required for online payment. In case of cash payment or if Wheelzy supervisor reaches the customer for collecting the payment if even online, an extra service charge of Rs 10 will be levied. No cash payment is allowed.
Change of Plan/Package
Customer are not allowed to change plan in between an ongoing bill cycle. Customers may switch plans or packages from the next bill cycle. In order to change from Basic to Premium, customer has to opt for any addon service under Basic package in current bill cycle and can change the plan.
Regarding the usage of water:
Vehicles may not be washed with water every day to avoid rusting issues. Water will be used only if required. The company will not take any responsibility if there is any mechanical problem for the use of water while washing vehicle.
Schedule processing and bill cycle:
Your bill cycle will be for 28 days and all payments will be made at the time of booking the service since this is a prepaid service Wheelzy operations will remain closed on Tuesdays every week. For any Government holidays or adverse climatic conditions like stom or rain or pandemics or political issues like strikes or curfews Wheelzy may have to suspend the services on those particular days. No adjustments in billing cycle will be done for those days.
By opting for Wheelzy service, customer agrees to the above stated Terms & Conditions.
